NOTICE: CORONAVIRUS/COVID 19-WE ARE OPEN AS USUAL!

IF YOU HAVE TRAVELLED TO AN AFFECTED COUNTRY IN THE LAST 14 DAYS PLEASE DO NOT COME ONTO SITE AT OAKENSHAW BOARDING KENNELS. 

WE ARE FOLLOWING GOVERNMENT GUIDELINES AND ARE DOING OUR BEST TO KEEP STAFF AND CUSTOMERS AS SAFE AS POSSIBLE. THANK YOU ALL FOR YOUR SUPPORT DURING THIS DIFFICULT TIME!

This policy has been written to ensure the safety of the staff and customers at Oakenshaw Boarding Kennels. Coronavirus is now a pandemic, meaning we have written an individual policy tailored just for this crisis. Please see our regular Terms and Conditions for any boarding questions.

If you are booking your pet in to board with us you agree to the following policy regarding Coronavirus/COVID 19.

  • If you or any other family member begins to feel unwell, you are NOT to come onto the premises of Oakenshaw Boarding Kennels. If you need to pick an animal up, then someone else MUST collect your pet who has not been in contact with you since showing symptoms.

  • If you need to drop your pet off , someone MUST drop your pet off by having NO contact with yourself.

  • We ask that you only come into reception if you really need to, and to keep a distance of 2 meters away from staff at all times. Please use the hand gel provided when you come in and leave reception. Where possible we will collect and drop off straight from your car. 

  • If you have been onto site recently and are starting to show symptoms, we ask that you MUST ring us immediately.

  • If you are in another country and are asked to self-isolate in that country, you MUST call us ASAP so we can make arrangements to keep your pet for you.

  • If you have arrived back in the UK and are meant to be picking up your pet, but have been asked to self-isolate, either we can keep your pet, or someone who has not been in contact with you since you came back to the UK will need to collect your pet. This person MUST not have had physical contact with you.

  • The UK is now in lockdown, we are asking all owners bringing their animals in for more emergency contacts than usual, you must also understand at some point even we might have to close however whilst your pets are with us we will still care for them, even if we are forced to close. 

  • The staff that live on site will come down to look after your animals if for any reason they cannot be collected straight away, however we will ask to take AT LEAST one contact of someone who can come and get your pet in an emergency. For any reason a member of staff should feel ill during lockdown and need to stay at home on site, they may not be able to care for your pets, so the emergency numbers are CRUCIAL to your pets boarding with us.

  • You must contact us IMMEDIATELY should you not be able to collect your pet, should you need to cancel a board or if your circumstances change meaning you need to amend a board.

  • If you are booked in to use the Off Lead Area and begin to feel unwell, you MUST cancel your booking and rearrange for another date. No group gatherings are aloud in the Off Lead area, no more than 2 people maximum at a time and you must be isolating together.

  • If you have already paid a deposit for a booking which has been cancelled due to the virus, most travel insurance companies will allow you to claim this back, just ask us to send over a copy of the receipt as proof. If you can not claim on your insurance, unfortunately you will loose your money as per our standard terms and conditions.

304 Doncaster Road, Crofton, Wakefield WF4 1SD, UK

Licensed with Wakefield Council Licence number LN/000000891

TEL:01924 863037